Cooling off period

When you order from us online, you are entitled to a cooling off period when you can return your goods without any penalty. Our cooling off period is 14 days, which includes any statutory cooling off period.
This period starts the day the contract is agreed (i.e. you receive an email from us saying we have despatched your order) and ends 14 days after the day following delivery of the goods.
Certain items are excluded from the cooling off period guarantee, unless we are at fault.

How to return an Item

There are two easy ways to return your items.

1) Return to our store for immediate refund - this is the quickest way to return items. You can also exchange any unwanted items in-store.
What you need to do:

    * Place the items in original packaging with any tags unremoved
    * Take the item to our store with the online receipt
    * If the items are in their original condition we will process the refund or exchange for you
    * For any refunds you should ensure you bring the original card used for payment
    * If the items were a gift to you then you will be reimbursed with Gift Vouchers

2) Return by Post - you can return items to us via recorded delivery - the card you used to pay will be refunded within 28 days.
What you need to do:

    * Place the items into their original packaging with any tags unremoved and make sure the parcel is sealed securely. You should also place a copy of the sales invoice you received with your order into the parcel
    * For refunds: once we have assessed the items, the money will be put back on to the credit/debit card that was used to place the order online
    * If the items were a gift to you, the easiest way to get a refund is to take them to our store where you will be reimbursed with Gift Vouchers
    * For exchanges contact us on 0121 449 8840 and we will deal with the exchange accordingly

This returns policy does not affect your statutory rights.

Cancelling an order before despatch:

If you change your mind after placing an order, you can cancel it at any time before we despatch it. You can do this by contacting us on 0121 449 8840. You will need to give us your name and address details, as well as your order number to cancel your order.
If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep. For example, if your order is for £60 worth of goods and you then cancel a £15 item, your order total will drop below £49, and you will no longer qualify for FREE Standard delivery.
Made to measure orders can only be cancelled with 3 days of placing the order.

Returning a gift

Full refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund if they want to return the goods. If a recipient does want to return gifts, we will exchange them for Gift Vouchers of the value of the gift at our store within the cooling off period.